Visayas Electric Company or VECO, the second largest electric utility in the Philippines, introduced its second SMS Service to its consumers via ASK VECO. This SMS service mainly gives the consumers the voice to report brownouts or any power interruptions which are noticed or discovered.

Sebastian Lacson, SVP for Engineering said in the press conference last week the new service is more accessible to consumers most especially that Filipinos are familiar of SMS Technology.

So how will this service work? Here are the three ways of reporting or inquiring outages within your area:

text ASKVECO (space) OUTAGE (space) Veco Account I.D;
text ASKVECO (space) OUTAGE (space) Veco pole number;
text ASKVECO (space) OUTAGE (space) complete address

Send it to 391-8326 for Smart, Talk ’n Text or Red Mobile subscribers or to 0922-999-8326 for Sun Cellular and other networks (GLOBE).


Take note that Account ID and POLE Number can be seen in your VECO Bill but for POLE Number, it can also be acquired by checking the nearest POLE at your areas.

After minutes of successfully sending the text or inquiry, an information on the cause of the outage will be received including its restoration time. In addition, VECO will then dispatch a crew to customer's site or area for further checking of the interruption most especially on the non-scheduled outages.

Veco serves the cities of Cebu, Mandaue, Talisay and Naga and four municipalities of the greater part of Metro Cebu - Liloan, Consolacion, Minglanillla and San Fernando.